Effective Date: 26.11.2024

Lucy’s Wine Tours (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your data.

  1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your device. This includes:

a. Information You Provide Directly

  • Contact Information: Name, email address, phone number.
  • Payment Information: Credit/debit card details or other payment information (processed securely).
  • Other Information: Any details you submit through forms or direct communication.

b. Information We Collect Automatically

  • Device Information: IP address, browser type, and operating system.
  • Usage Data: Pages you visit, time spent on the site, and interactions with content.
  • Cookies and Tracking Technologies: To personalize your experience and analyze website performance.
  1. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Providing and improving our services.
  • Processing payments and fulfilling orders.
  • Sending updates, promotions, or marketing materials (with your consent, if required).
  • Responding to inquiries or customer service requests.
  • Ensuring the security of our website and services.
  1. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, etc.
  • Legal Obligations: When required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  1. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to your data if it’s inaccurate.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Withdraw consent for marketing communications.
  • Data Portability: Receive your data in a portable format.

To exercise these rights, contact us at info@lucyswinetours.com.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand how you use our site.
  • Customize content and advertising.

You can manage cookie preferences through your browser settings. Learn more in our Cookie Policy.

  1. Data Security

We implement reasonable measures to protect your data from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective when posted on this page with a revised date.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Turistično vodenje, Lucija Peklar s.p. (Lucy’s Wine Tours)
Markovci 36
2281 Markovci
email: lucija.peklar@gmail.com
phone: +38631 519 926