Terms and Conditions for Lucy’s Wine Tours

  1. Introduction

These Terms and Conditions govern the booking and participation in wine tours offered by Lucy’s Wine Tours (“we,” “us,” “our”). By booking a tour, you agree to comply with and be bound by these terms.

  1. Booking and Payment

  • Booking Confirmation:
    A booking is confirmed once full payment is received.
  • Payment Methods:
    Payments can be made via bank transfer or credit card.
  • Credit Card Fee:
    An additional fee of 3% will be applied to the total amount when paying by credit card. This covers processing costs.
  • Pricing:
    All prices are listed in Euros (EUR) and include applicable taxes. Prices are subject to change but will not affect confirmed bookings.
  1. Cancellation and Refund Policy

  • Customer Cancellations:
    • Cancellations made more than 48 hours before the tour date will receive a full refund.
    • No refunds will be issued for cancellations made within 48 hours of the tour date.
  • Company Cancellations:
    In the unlikely event that we cancel a tour (e.g., due to weather or unforeseen circumstances), a full refund or rescheduling option will be offered.
  1. Tour Details and Itinerary

  • Itinerary Changes:
    While we strive to follow the itinerary as advertised, we reserve the right to make changes due to unforeseen circumstances (e.g., winery closures, weather).
  • Inclusions:
    Tour fees include transportation, wine tastings, lunch, professional tour guide and any other services explicitly stated in the tour description.
  • Exclusions:
    Personal expenses, health insurance and gratuities are not included unless specified.
  1. Participant Responsibilities

  • Age Requirement:
    All participants must be at least 18 years old to partake in wine tastings.
  • Health and Safety:
    Participants are responsible for ensuring they are in good health to join the tour. We are not liable for any health issues arising during the tour.
  • Behavior:
    Disruptive behavior will not be tolerated, and we reserve the right to remove participants from the tour without a refund.
  1. Liability

  • Personal Belongings:
    We are not responsible for any loss, theft, or damage to personal belongings during the tour.
  • Third-Party Services:
    We work with third-party wineries and venues. While we carefully select our partners, we are not liable for their operations or services.
  • Travel Insurance:
    We strongly recommend purchasing travel insurance to cover unforeseen circumstances.
  1. Data Protection

Your personal information is collected solely for booking purposes and will not be shared with third parties except as necessary to facilitate the tour.

  1. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Slovenia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Slovenia.

  1. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Lucy’s Wine Tours
Email: info@lucyswinetours.com
WhatsApp and Phone: +386 31 519 926